Academy Troubleshooting
A course or lesson is locked
Locked lessons show a padlock. That means either you are signed out, or you are on a plan without Academy access. Signing in on a paid plan or an active trial unlocks everything.
Nothing loads on my phone
Pull the page down to refresh once with a signal. If the screen looks empty, scroll up — on small screens the lesson text starts at the top and the list of lessons sits behind the All lessons bar.
Pictures don't appear offline
Pictures are saved while you browse with a signal. Open the course and step through the lessons you need before heading out, then the photos will be there in the field.
My quiz result didn't save
A result is stored when you finish the last question and see the summary screen. Leaving halfway doesn't count. Retake it — your best result is always the one kept.
My certificate hasn't arrived
Certificates are issued once every lesson is complete and the quiz is passed. Check the course page for a lesson without a tick. The email can also land in spam; the certificate itself is always available under Academy → Certificates.
Still stuck
Write to info@apiarypilot.com with the course name and what you saw, and we'll look into it.
Tip: Mention the certificate number if your question is about a certificate — it lets us find it instantly.